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Grace Cottage Hospital’s
Complaint Policy
Compliance Manager
Phone Number: 802-365-3620
Fax Number: 802-365-9500
Anonymous Complaint Line: 802-365-3636
Email: alyddy@gracecottage.org
Mailing Address: PO Box 216 Townshend VT 05353
If you have a problem
If you have a problem or complaint, you may either try to resolve
the problem through
• Grace Cottage’s grievance procedure
• Vermont’s confidential ombudsman
• Vermont state licensing agency
• Vermont Department of Health
Grace Cottage’s Grievance Procedure
If you have a complaint, please call and speak with either the Social
Service director, the Director of Nursing, or the Administrator.
He or she will write your complaint down and let you know within
seven working days what we will do to solve the problem. If you
are not satisfied and would like outside help in resolving the problem,
let us know and we will contact the state licensing agency or the
ombudsman.
If you want outside help
If you would like someone else outside the hospital to help you
resolve a problem, or speak on your behalf, you may contact the
ombudsman. The ombudsman will keep all information, even your name,
confidential unless you give permission to use it. Ombudsman help
is free.
Your ombudsman may be reached at (802) 885-5181 or toll free at
1-800-769-9164.
The State of Vermont Division of Licensing and Protection licenses
and regulates Health Care Facilities and investigates complaints
of poor care or conditions. You may direct a grievance to this division
by calling 1-800-564-1216 or by writing to Division of Licensing
and Protection, 103 South Main Street, Ladd Hall, Waterbury, VT
05671-2306.
You may also register a complaint about Grace Cottage Hospital
by contacting the Vermont Department of Health, PO Box 70, Burlington
VT 05402-0070; or by calling (802) 863-7280.
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